Return & Refund Policy
Last updated: June 5, 2026
Before You Buy
Customers should confirm product size, specifications, condition, price, delivery details, warranty information, and payment process before completing a purchase.
Return Requests
Return requests should be raised as soon as possible after delivery or collection. Eligibility may depend on the product condition, whether the item has been used or installed, the reason for return, and the terms confirmed at the time of purchase.
Damaged or Incorrect Items
If a product appears damaged, incorrect, or different from what was confirmed, contact us promptly with your name, phone number, order details, photos if available, and a description of the issue.
Refund Handling
Refund eligibility, amount, timing, and method depend on the specific order circumstances and the terms confirmed before purchase. Delivery charges, handling costs, or other costs may not always be refundable.
Non-Returnable Situations
Returns may not be accepted where a product has been installed, altered, damaged after delivery, used in a way that affects resale condition, or where the issue arises from inaccurate customer information.
Contact for Support
For return or refund questions, call or WhatsApp +254756178599.